How can we help?
Visit our Help Center for helpful information like FAQs, getting started guides, troubleshooting tips, and answers to many common questions.
If you're on a paid plan, you have premium support. On premium support your support ticket will automatically jump to the front of the queue. If you would like an expedited response, please upgrade to a paid plan before creating a support ticket.
How quickly can I expect to hear from support? We receive quite a lot of support requests on a daily basis. We strive to respond to all requests as quickly as possible. Our paid plan members have access to Premium Support, which means their requests automatically jump to the front of the queue.
How does Premium Support work? Premium support means that we will get to your ticket sooner. While we are dedicated to providing the same level of quality support to all of our subscribers, we recognize that our paid plan members are more likely to have more urgent requirements or critically important sites. We get to your issues faster so that you can get back to growing your brand.
How can I get Premium Support? To take advantage of Premium Support, upgrade to any one of our paid plans. You can read more about all our plans here.
Can you help me install YARPP? Yes, we can. Our software is intuitive and we have great guides to help get you started. But if you're a premium plan subscriber and still need help, we will install YARPP on your site and troubleshoot any issues on priority. Just let us know that you need help after you upgrade your plan. You may need to provide us with admin access to your site for us to help you with installation.
I don't see my Site Profile ID in the dropdown menu? If you can't find the site profile you need help with in the site ID dropdown menu above, please let us know in your message to us.
Can I contact Support via phone, Skype or smoke signals? Unless your plan includes live chat and phone support, our support is done via email and our helpdesk, though you can also contact us on Twitter at @ShareaholicHELP if you prefer.